If you are unsure of what to do please feel free to contact us while the driver is there at 1-86. A signature on a clean bill of lading tells the freight company that the merchandise has arrived in perfect condition, and releases them of liability for damage. It is critical that the driver makes a notation of any damage on the bill of lading before you sign for it. If a package has damage that appears to go all the way through to the product, attempt to determine if this is the case. ***Please carefully read the following instructions for accepting delivery of a freight shipment***Īs the product is off loaded from the truck immediately begin inspecting the boxes for visible signs of damage. The customer may choose to contact the freight company ahead of time at the phone number provided in the email, to set up the appointment. When the item has reached the customer’s local freight terminal they will be contacted at the phone number provided during checkout, to set up the delivery appointment. The customer will receive and email with tracking information once the item has left the warehouse. The customer will be held responsible for these charges.įreight shipments require an appointment to receive the delivery. The freight company may offer a third party service with a smaller truck, but the customer would be responsible for any additional fees.Īny additional services, such as redelivery due to refusing to offload the freight or missing the appointment, inside delivery, or address changes are not included with free shipping. If a customer's home is not accessible via freight truck due to obstacles like low power lines, narrow roads or tight turn-arounds, they will be required to meet the truck at a near-by location and transport the items to their home.The driver is not obligated to move the product any further than curbside. When selected, the freight truck will arrive with a lift gate apparatus enabling the driver to off load the product without assistance from the customer. The customer has the option to select Curbside Liftgate Delivery at checkout for an additional fee. Curbside Liftgate Delivery via Freight Truck – Additional Cost.The driver is not required to help offload, but many times will oblige.
It is the customer’s responsibility to off load the product from the back of the truck. Items delivered via freight truck are curbside delivery service. This item requires a scheduled delivery appointment in which the customer must be present to inspect the item for damage and sign for it. Time in transit varies based on delivery address.ĭue to the size and weight of this product, it cannot ship via Common Carrier (UPS or FedEx), therefore it will ship via freight truck (large semi-truck). Please note, this is an estimate provided by the manufacturer, not a guarantee. Ships (leaves the warehouse) within 1-3 business days via Freight Truck.
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